Ontario support navigation
How ConnexOntario connects people with gambling support
A practical route to local gambling services for someone concerned about their own gambling or a loved one's.
Reviewed public-interest guide
Byline: Casino Field Canada research desk · Evidence reviewed: July 30, 2026 · Queue: 27
The guide reports verified programme or complaint processes. It does not promise an outcome or turn a complaint into a finding.
Start here
ConnexOntario describes its service as free and confidential. Trained specialists help people in Ontario find information and community services for problem gambling. Contact is available 24 hours a day, seven days a week by phone, text, web chat or email, and no referral is required.
You can contact the service for yourself or because you are worried about someone else. It is a navigation service: the useful outcome of the first contact may be information, a local programme or a referral rather than treatment during the call.
Contact options
- Call 1-866-531-2600.
- Text connex to 247247; standard text and data charges may apply.
- Use web chat or email from the official ConnexOntario page.
If privacy matters, choose a device and contact method that another person cannot monitor. In immediate danger, use the appropriate emergency service rather than waiting for an email or chat response.
What to say on first contact
You do not need a diagnosis or a polished explanation. Say where in Ontario you are, whether the request is for you or another person, what type of gambling is involved and what is most urgent now. Mention language, accessibility, transportation or scheduling needs that affect which services are practical.
Do not email passwords, full card numbers or unnecessary identity documents. ConnexOntario's role is to help navigate services, not investigate a casino transaction.
What the service can and cannot establish
The official page says specialists can listen, answer questions and connect people with programmes and services. Contacting ConnexOntario does not guarantee admission, a clinical result or recovery. It also does not prove that a named gambling operator caused harm or committed wrongdoing.
Add immediate practical barriers
While arranging support, reduce easy access to gambling funds, remove saved payment details and tell one trusted person what help you requested. If a disputed transaction also needs attention, preserve it as a separate bank or operator complaint rather than asking a treatment-navigation service to decide it.
Recorded official sources
ConnexOntario gambling treatment navigation
Source details were checked July 30, 2026. Confirm operational hours, forms and programme terms on the official page before acting.
Corrections
Send a documentary correction to editorial@casinofield.click. Include this page URL, the exact statement in question and the primary record supporting a change.
Quick answers
Is ConnexOntario available overnight?
Yes. Its official gambling-services page says phone, text, chat and email support is available 24/7 throughout the year.
Do I need a referral?
No. ConnexOntario says no referral is required and you may contact it for yourself or someone else.
Does ConnexOntario provide a guaranteed treatment outcome?
No. It provides information and navigation to programmes and services; it does not guarantee treatment, admission or recovery.